What we collect
We may collect the contact, booking, rider and payment-confirmation information you provide, together with website and device information needed to operate and protect our services.
How we use it
We use this information to answer enquiries, manage bookings and payments, provide riding services, communicate about your reservation, improve our operations, and meet legal or safety obligations.
Google user data
Our internal email system may request access to the authorised Pong Horse Park Gmail account using Gmail permissions. It uses Gmail message data only to retrieve and organise customer correspondence, prepare or send replies and drafts, and manage the business inbox. Access is limited to authorised staff. Google user data is not sold, used for advertising, or shared with third parties except where needed to operate the email service, comply with law, or protect rights and safety.
Storage and protection
We keep personal information only for as long as reasonably necessary for the purposes described here, then delete or anonymise it when appropriate. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Sharing
We do not sell personal information. We may share information with service providers that help us operate bookings, payments, communications, hosting, or support, and when required by law or necessary to protect people, animals, property, or our rights.
Your choices
You may ask us to access, correct, delete, or limit the use of your personal information, subject to applicable law and records we must retain. You may also withdraw consent where consent is the basis for processing.
Contact and changes
For privacy questions or requests, please contact Pong Horse Park through our contact page. We may update this policy when our practices or legal obligations change; the latest version will always be published here.